At Cohort Go, we are committed to respecting and protecting your privacy. This statement explains how we collect, store, use and disclose personal information.
By providing us with your data, you warrant to us that you are over 13 years of age.
Our full details are:
Full name of legal entity: Cohort Solutions Pty Ltd
Email address: [email protected]
Postal address: P.O. Box 1288, Fortitude Valley, QLD, 4006
Telephone number: +61 7 3333 1522
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at [email protected].
Personal data means any information capable of identifying an individual. It does not include anonymised data.
We may process the following categories of personal data about you:
We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.
Where we are required to collect personal data by law, such as anti-money laundering and counter terrorism financing rules, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver services to you). If you don’t provide us with the requested data, we may have to cancel a service you have ordered but if we do, we will notify you at the time.
We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please email us at [email protected]. In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.
We may process your personal data without your knowledge or consent where this is required or permitted by law.
We collect personal data through forms you fill out when applying for our products and services or through your ongoing interaction with us. For example, by telephone, mail and electronic communications, or when you make a transaction.
However, sometimes we collect this data from a third party. These parties may include our agents and service providers, your representatives such as education agents, education providers and third parties you have asked to provide your personal information to us.
We may need to disclose personal data about you to certain organisations in connection with the products and services we provide to you.
The types of organisations to which we may disclose this information include:
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.
We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.
For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.
In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Some of the parties with which we exchange your personal information, including our service providers and other third parties listed above, may be located outside your home country. These countries will typically be limited to your destination of study and your country of origin.
We may also need to send your information overseas in order to process transactions you have instructed us to make, such as international money transfers. The countries to which we disclose your information will depend on the transaction details.
We may also exchange information between members of the Cohort Go group, including Cohort Solutions Pty Ltd and OSHC Australia Pty Ltd.
Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to a supervisory authority. We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.
By agreeing to download gated content developed by Cohort Go, you consent to the receipt of e-mail communications with related Cohort Go and OSHC Australia content. You may unsubscribe to any of our e-mail or direct message communications by following the unsubscribe instructions in such communications or notify us by email [email protected].
We may also ask whether you would like to receive promotional emails from us or from other companies about products and services that may be of interest to you. We will only pass on your details to companies outside the Cohort Go group with your permission. If at any time you no longer wish to receive these emails, please email us at [email protected] to unsubscribe.
Where appropriate, we use remarketing to advertise online to users who have visited our website.
Third-party vendors, including Google, display our ads on external websites by using cookies to serve ads based on your past visits to our website.
Every time someone visits our website a log file is generated on our server. This contains information such as the user's IP address, the pages they browsed and the duration of the visit. We collect this information to help us improve our site and diagnose any problems. No individual data will ever be shared from these log files.
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